Posted 9:04 am Friday, August 10, 2012
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Smith County CEO featured on 'Undercover Boss'
Staff Reports
East Texans will get a second chance today to watch the chief executive officer of Aire Serv of Smith County on the television show “Undercover Boss.”
East Texans will get a second chance today to watch the chief executive officer of Aire Serv of Smith County on the television show “Undercover Boss.”
CBS will rerun the episode at 7 p.m. today. An estimated 10.23 million people watched the initial episode Jan. 22. Dina Dwyer-Owens, CEO and chairwoman of Aire Serv's parent company, The Dwyer Group, went undercover on the show with four sister companies to Aire Serv — Mr. Rooter, Mr. Appliance, Mr. Electric and The Grounds Guys.
“This episode ranks among the most powerful and moving episodes of 'Undercover Boss,'” the show's executive producer, Chris Carlson, said in a prepared statement. “We felt that Dina was an incredibly strong and compelling character who happened to be a female leading a male-dominated company.”
The two-time Emmy nominated reality show just wrapped up its third season. “Undercover Boss” follows some of the world's most successful company leaders as they embark on grassroots journeys within their own organizations.
“It's exciting for people to see our customer-centered and professional service on national TV,” Bobby Lynn, of Aire Serv of Smith County, said. “We value our customers, and we want to exceed their expectations day in and day out.”
On the show, Dwyer-Owens talks about the company's code of values, which are lived out from the corporate office to the front line of service professionals in the Tyler area.
“This is clearly more than just a job for Dina,” Lynn said. “She has deep emotional ties to the business and its employees since The Dwyer Group was founded by her late father, who was also her mentor. She's also pretty adept at a couple of the jobs she does undercover, which is not always the case for the bosses.”
Established in 1992, Aire Serv is a global franchise organization providing installation, maintenance and repair of heating, ventilation, air conditioning and indoor air quality systems to residential and commercial customers at more than 170 locations in the United States and Canada.
The two-time Emmy nominated reality show just wrapped up its third season. “Undercover Boss” follows some of the world's most successful company leaders as they embark on grassroots journeys within their own organizations.
“It's exciting for people to see our customer-centered and professional service on national TV,” Bobby Lynn, of Aire Serv of Smith County, said. “We value our customers, and we want to exceed their expectations day in and day out.”
On the show, Dwyer-Owens talks about the company's code of values, which are lived out from the corporate office to the front line of service professionals in the Tyler area.
“This is clearly more than just a job for Dina,” Lynn said. “She has deep emotional ties to the business and its employees since The Dwyer Group was founded by her late father, who was also her mentor. She's also pretty adept at a couple of the jobs she does undercover, which is not always the case for the bosses.”
Established in 1992, Aire Serv is a global franchise organization providing installation, maintenance and repair of heating, ventilation, air conditioning and indoor air quality systems to residential and commercial customers at more than 170 locations in the United States and Canada.
