Local business employees learn how to be better ambassadors of Tyler through Visit Tyler destination training

Published on Thursday, 7 December 2017 18:07 - Written by AUGUSTA ROBINSON, augustarobinson@tylerpaper.com

Tyler tourists who want to know what entertainment, shopping and dining opportunities the city has to offer will receive lots of answers if they ask Jessica Kudlacek or Ceaira Sanders, receptionists at Staybridge Suites.

On Thursday, they smiled throughout their visit to the Tyler Rose Museum, and were most amazed by a room that featured the crowns of past Rose Queens. 

The pair made eye contact with white tigers, watched exotic birds fly and otters swim during a visit to Caldwell Zoo. They also enjoyed stops at the Goodman Museum and other historic Tyler attractions.

“Working at the front desk, you get people who ask you what is there to do in Tyler,” Sanders said. “(The tour) has been very informative.”

Sanders and Kudlacek were part of a group of 16 employees of various local businesses and organizations that participated in Visit Tyler’s “Keepin’ Tyler Rosy” destination training on Thursday.

The free training was designed to educate front line staff from local businesses on all Tyler has to offer their clients and visitors.

 “We really enjoy hosting this type of training in our community,” said Susan Travis, vice president of tourism and servicing at Visit Tyler. “It is a great opportunity to learn what’s happening in your own backyard.”

Kyle Mohler, a manager at Jellystone Park, said thousands of campers come to the park each year and often ask about other interesting places to go in the area.

“We get a lot of people who stay for a week and want to do other things,” Mohler said. “This gives me more (experience) to be able to say this is where you go.”

While on the tour, attendees also learned about various restaurants in Tyler as Travis shared some of the highlights of each location, such as if they offer live music or are well known for a certain dish.

Holli Fourniquet, vice president of marketing at Visit Tyler, said, “We hope that by seeing the Tyler attractions firsthand-some people have never been to them or they haven’t been in a really long time-that they’ll be able to direct their customers or friends and family on all the fun things that there are to do here in Tyler,” she said.






Visit Tyler’s next “Keepin’ Tyler Rosy” destination training will take place from 8:30 a.m. to 4 p.m., June 21. Anyone interested in more information can contact Susan Travis, vice president of tourism and servicing at Visit Tyler, at stravis@tylertexas.com or 903-592-6978.