Paying for parking at Tyler Pounds Regional Airport soon will be easier for travelers coming and going after the city installed automated payment kiosks.
However, it could come with a big cost for those who lose their parking ticket after the city increased the lost ticket fee from $10 to $50. The council approved the increase Wednesday during a regular meeting.
Airport officials are in the final stages of programming the new payment system. The automated payment kiosks have been installed and their use will be phased in incrementally at the parking exits.
"The equipment will be phased in so customers can get acclimated to the new procedures," airport manager Davis Dickson said. "This system will add convenience and allow for more flexible options of payment."
Customers will be able to pay for parking using a credit card or cash at the main exit and credit card at the newly opened exit by the end of November.
Dickson said this also would give the airport an accurate assessment of its parking revenue.
Another change customers can expect to see is an increase in lost parking ticket fees.
“The higher rate of $50 for a lost parking ticket encourages travelers to pay their parking fee rather than claim a lost ticket,” Dickson. “If a person parks in long-term parking for three days, they would owe $18, but could claim a lost ticket and pay less. The key is to be sure to keep the parking ticket when entering the parking lot. Then the lost ticket fee is not a factor.”
Customers can receive a partial refund by contacting the Airport Administration Office and providing a travel itinerary, rental car receipt or other valid form of evidence showing their approximate length of stay at the airport.
“We are excited to offer this automated system to customers,” Dickson said. “We want to continue to improve our operations and efficiency at (Tyler Pounds Regional Airport) so travelers have an easy, positive experience when visiting.”