Rose City recognized by Quality Texas Foundation

Published on Tuesday, 22 April 2014 23:12 - Written by Staff Reports

The city of Tyler has been recognized by the Quality Texas Foundation, the city of Tyler announced.

The city was awarded the Quality Texas Progress Level Award “for demonstrating a sound, balanced approach to organizational management and performance improvement,” according to a news release.

“We are comparing ourselves to some of the best companies in the world to ensure that we are working as efficiently as possible while providing quality customer service,” Tyler City Manager Mark McDaniel said in a statement. “Our goal is to be the standard for performance excellence in local government.” 

Last year, the city received the Engagement Level Award from the Quality Texas Foundation “for its work towards performance excellence,” according to a news release. 

“Now that we have received the Progress Award, we are one step closer to completing our journey towards the Texas Award for Performance Excellence,” McDaniel said. “I am extremely proud of the efforts put forth by all of our dedicated employees to get us to this point. They are all called to serve and it shows.” 

Other businesses in Texas that were recognized with the Progress Level Award are Deli Management Inc. (Jason’s Deli), Puerto Rico Small Business and Technology Development Centers, Texas Association of School Business Officials and the Texas Board of Professional Engineers, according to a news release. 

According to a news release, Tyler in 1997 adopted the “Blueprint” “that has been the foundation for the City’s journey of continuous improvement.”

“Since then, the city developed a comprehensive Lean Six Sigma

program, an internal training program called City University, a three-year budget forecasting system and a business planning model. This commitment to continuous improvement led to the creation of Tyler’s Performance Excellence Program (PEP),” the news release reads. 

Multi-level recognitions will be presented this June in Addison.